LoanZone is our new online loan management platform where customers can manage their home loan, their way. New features and benefits offered by LoanZone include: a responsive and user-friendly digital experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.
Six things you’ll love about LoanZone
1. Set your repayments to suit youChange how often you make repayments and when they occur. Able to pay a bit more? LoanZone also lets you increase your repayment amounts, and make additional repayments.
2. Transfer funds to external accountsWant to pay people from your home loan account? The Pay Anyone feature lets you do exactly that - sending money from your loan account to external ones. You can also transfer funds between accounts linked to your home loan.
3. Handy access to BPAYNo need to switch to your bank account to pay bills. Use BPAY to make one-off, scheduled and recurring payments.
4. Reset your Visa Loan Access Card PIN; improved securityYour Visa Loan Access Card is a great way to pay for goods and services from your home loan account. However even the best of us can forget our PIN. LoanZone lets you quickly reset your PIN so you can keep using your card. Has your card been lost, stolen or damaged? Enhanced security controls let you quickly prevent unauthorised use.
5. Change your postal addressDo you need to tell us your postal address has changed? Don’t bother calling. Update your address online quickly and easily.
6. Raise a service requestNeed to talk to us about something a little more complicated? Enter your question and we will arrange for a Customer Care team member to call you.
Why our customers
homeloans.com.au just get itAs a very happy existing customer I get all the benefits of a new customer. All homeloans customers get the Fair Go guarantee, which means all customers get the same rate - new or existing. In the market for a home loan check you must consider homeloans.com.au.
Awesome experience so farWhat a fantastic gesture!, just received an email from homeloans.com.au to advise they are reducing the interest rate on our existing home loan by 0.25% and we didn't even ask! Simply because they have reduced the interest rate for the same mortgage product we have for their new customers. Treating existing customer as new customer. Wow!! Thanks homeloans.com.au we really appreciate and I'm sure other existing customers will be just as pleased.
They dropped my rateWhat a great surprise to find out they have dropped my rate. Great lender. Ever since I switched from St George Bank I have never been happier. Keep up the great work. Highly recommend this online bank.
A lovely surprise!I was very pleasantly surprised when I noticed my variable investment loan interest rate was reduced from 2.29% (already great) to an amazing 2.04%. Because homeloans.com dropped the rate on the product they decided to pass it onto me as well. Fantastic idea and greatly appreciated!
Friendly, Transparent, smooth and very Quick overall ExcellentAs I am not a broker, just a customer ,I am really HAPPY with the Homeloans, Starting from the application process till the settlement, Quick and Professional response and transparent process. Competitive rates, would highly recommend to friends and others, If you are ready with all the documents process with be quick, I did refinance 2 of my investment property. Best fixed rates IO I would get in the Australian loan market.
Wow, what great customer service and thank you for looking after me!Homeloans.com.au are a pleasure to work with. From my first application till settlement, they have always been so accommodating and thoughtful throughout the process. They value me as a customer!
No one else could assist me with my loan requirements but homeloans could!Maria was excellent and the application process easy. I couldn`t get my loan structure set with mainstream lenders but Homeloans could with application to final approval in a week. I highly recommend Homeloans
Rate cut today, legendary!Just received an email notifying me that the interest rate of my variable loan has been cut. As they perfectly put it, they don't have to but they want to. What a heart warming statement. On top of that, it's not just a one off kindness, it's a result of a policy that rewards loyalty instead of only focusing on bringing in new customers. Now that's a policy I can get on board with. In fact, I think that is a fair policy that everyone should follow. The saving is nice, but what's even better is the feeling of being given a fair go. Well done homeloans.com.au, what a legend!
Great and smooth processExcellent customer service and friendly staff. Already have two mortgages with Homeloans. Both processes were quick and smooth with no issues. All enquiries were promptly responded and addressed. Would highly recommend to everyone.