General feedback

At homeloans.com.au we do our absolute best to excel, and we're always keen to hear feedback about what we're doing right and anything you feel we could do better. If you'd like to provide some general feedback, we'd love to hear it at feedback@homeloans.com.au.

Complaints

If you'd like to lodge a complaint, you can do so by calling 1800 111 001 during business hours or by emailing us at customercare@homeloans.com.au.

Through our internal dispute resolution (IDR) process we will do our utmost to promptly reach a fair outcome. We will be in contact with you within 21 days of your complaint lodgement, including for financial hardship assistance complaints. If you are dissatisfied with our response to your complaint, you may make a complaint to our External Dispute Resolution Scheme, Australian Financial Complaints Authority (AFCA). AFCA can be contacted on 1800 931 678 or info@afca.org.au.

Contact details

You can contact us by calling 1800 111 001 during business hours, by emailing us at customercare@homeloans.com.au, or by writing to:

homeloans.com.au Pty Ltd
PO Box H284
Australia Square NSW 121
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